Free Delivery & Returns
Delivery
UK delivery is free on every order. We send everything by Royal Mail 2nd Class, which usually takes 2–3 working days.
Faster Royal Mail options
Usually the next working day. Not tracked or signed for.
Guaranteed the next working day by 1pm, tracked and signed for. Order by 2pm. Orders placed on a Friday sometimes arrive on the Saturday, but that is not guaranteed.
Both options are offered at checkout once you enter a UK address.
If nobody is in
1st and 2nd Class post that fits through the letterbox is delivered like any other letter. Anything that does not fit, or that needs a signature, is taken back to your local delivery office and a card is left so you can collect it or book a redelivery.
If your parcel does not arrive
Tell us as soon as your order is late and we will chase it, and replace or refund it if it does not turn up. Royal Mail do not treat a 1st or 2nd Class item as lost until 15 working days have passed, so that is how long their side takes — you do not have to wait that long to hear from us.
Returns
Returns are free, whatever the reason. Faulty, wrong, or you have simply changed your mind — we email you a prepaid Royal Mail label and we pay the postage. You have 14 days from the day your order arrives.
How to return something
- Email ben@sunglassesuk.com with your order number and what you would like to do.
- We reply with a prepaid Royal Mail label, usually the same working day.
- Print it, attach it to the parcel, and hand it in at any Post Office or Royal Mail delivery office.
Send the item back in the condition it reached you, with its case and packaging. Try them on first — that is what the 14 days is for. Your order number is all the proof of purchase we need.
Ask for a label before you post anything. A parcel that arrives without one takes longer to match to your order, which delays your refund.
Refunds
We check the item the day it reaches us and email you the outcome. Refunds go back to the card or account you paid with, within 10 working days and usually sooner. If more than 15 working days have passed since we confirmed your refund, email us and we will chase it.
Exchanges
Return the original and place a new order. That is faster than a swap — the replacement is on its way to you while the refund is still being processed.
Faulty, damaged, or not what you ordered
Tell us as soon as you open the parcel and we will put it right: repair, replacement or refund, with no postage to pay in either direction. This is not limited to the 14-day window. Nothing on this page affects your rights under the Consumer Rights Act 2015.
Frames you send us for work
Lens fitting, repairs and polishing all work the same way. We email you a Royal Mail label, you post the frame in, and we cover the postage both ways.
Lenses
Lenses, prescription or otherwise, are ordered from the manufacturer against your exact frame, so once we have placed that order they cannot be returned under the 14-day change-of-mind return. The one exception is fit: if your lenses do not fit your frame, email us and we will fit them for you free of charge — we send a label, you post the frame in, and it comes back glazed at no cost. A lens that arrives faulty or made wrong is replaced at our cost. For prescription lenses we check your prescription against your frame before anything is ordered, and refund in full if the lenses cannot be made. The full position is set out in our Refund Policy.
Where returns go
Sunglasses UK
19-21 London Street
Southport
Merseyside
PR9 0UF
Our full Refund Policy and Terms of Service apply to every order. Questions about delivery or a return: ben@sunglassesuk.com.