Delivery & Returns

How long will it take for you to deliver my Package?

Royal Mail recorded delivery usually takes 2-3 days.

Will I be charged for delivery?

No, all orders will be delivered free of charge by the Royal Mail’s recorded delivery service to addresses within the UK

What happens if my Package doesn't arrive?

If in the unlikely event your item is not delivered within this timescale the item is not considered lost until 15 working days has elapsed.

Can I arrange for my Package to be delivered more quickly?

If you wish to express your delivery we can provide several further options: Royal Mail Special Delivery- £6.50 This service is guaranteed for the next working day before 1pm. (deliveries may also be done on Saturday but this cannot be guaranteed). Please place your order before 2pm to use this service. On Fridays we are able to offer a Royal Mail Guaranteed Saturday Delivery- £18.50. Please place your order before 4pm on Friday.

Are you able to arrange next day delivery?

Yes we can. If you need your delivery guaranteed next morning before 9am or on a Saturday we can provide the following options. Option 1: Royal Mail Guaranteed Next Day before 9am – £18.50. This service is guaranteed next working day before 9am. Please place your order before 2pm. Option 2: On Fridays we offer a Royal Mail Guaranteed Saturday Delivery- £18.50. Please place your order before 2pm.

Will a signature be required at the delivery address?

Yes, a signature will be required from the delivery address.

Can Packages be left with neighbours?

No, Packages cannot be left in porches or with neighbours.

What will happen if nobody is available to receive my Package?

If no one is available to sign for the package a note will be left by the postman/delivery driver to arrange for a re-delivery or collection from your local post office/sorting office.


Our return policy is designed to ensure your satisfaction. Please note that it lasts for 30 days. If this period has elapsed since your purchase, we regret that we cannot offer a refund or exchange. We encourage you to act promptly within this window to make the most of our policy.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Upon receiving your return, we conduct a thorough inspection to ensure it meets our return criteria. We will then promptly notify you via email about the status of your return and whether your refund has been approved or rejected. This careful process is designed to provide you with a transparent and fair experience.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or missing refunds (if applicable)
If you haven’t received a refund, first recheck your bank account.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If, after following the steps above, you still have not received your refund, please do not hesitate to contact us. We are committed to providing you with the best customer service and will do our utmost to resolve any issues you may have.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
Sunglasses UK
19-21 London Street

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

To return your product, you should mail your product to:
Sunglasses UK
19-21 London Street
The time it takes for your exchanged product to reach you may vary depending on where you live.
If shipping an item over £40, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.