Free Delivery & Returns
Delivery
UK delivery is free on every order. We send everything by Royal Mail recorded delivery, which usually takes 2–3 working days. Someone will need to sign for the parcel.
Faster Royal Mail options
Guaranteed the next working day before 1pm. Order before 2pm. Parcels sometimes arrive on a Saturday as well, but that is not guaranteed.
Order before 2pm.
Order before 3pm on the Friday.
If nobody is in
The postman leaves a card so you can arrange a redelivery or collect the parcel from your local delivery office. Parcels cannot be left in a porch or with a neighbour, because every delivery needs a signature.
If your parcel does not arrive
Royal Mail do not treat a recorded-delivery parcel as lost until 15 working days have passed, so that is how long it takes to open a claim with them. You do not have to wait that long to hear from us — tell us as soon as your parcel is late and we will chase it, and replace or refund it if it does not turn up.
Returns
Returns are free, whatever the reason. Faulty, wrong, or you have simply changed your mind — we email you a prepaid Royal Mail label and we pay the postage. You have 30 days from the day your order arrives.
How to return something
- Email ben@sunglassesuk.com with your order number and what you would like to do.
- We reply with a prepaid Royal Mail label, usually the same working day.
- Print it, attach it to the parcel, and hand it in at any Post Office or Royal Mail delivery office.
Send the item back in the condition it reached you, with its case and packaging. Try them on first — that is what the 30 days is for. Your order number is all the proof of purchase we need.
Ask for a label before you post anything. A parcel that arrives without one takes longer to match to your order, which delays your refund.
Refunds
We check the item the day it reaches us and email you the outcome. Refunds go back to the card or account you paid with, within 10 working days and usually sooner. If more than 15 working days have passed since we confirmed your refund, email us and we will chase it.
Exchanges
Return the original and place a new order. That is faster than a swap — the replacement is on its way to you while the refund is still being processed.
Faulty, damaged, or not what you ordered
Tell us as soon as you open the parcel and we will put it right: repair, replacement or refund, with no postage to pay in either direction. This is not limited to the 30-day window. Nothing on this page affects your rights under the Consumer Rights Act 2015.
Frames you send us for work
Lens fitting, repairs and polishing all work the same way. We email you a Royal Mail label, you post the frame in, and we cover the postage both ways.
Prescription lenses
Lenses glazed to your own prescription are made for you and cannot be resold, so they sit outside the 30-day change-of-mind return. We check every prescription against your frame before anything is ordered, and refund in full if the lenses cannot be made. A lens that arrives faulty or made wrong is replaced at our cost. The full position is set out in our Terms of Service.
Where returns go
Sunglasses UK
19-21 London Street
Southport
Merseyside
PR9 0UF
Our full Refund Policy and Terms of Service apply to every order. Questions about delivery or a return: ben@sunglassesuk.com.