FAQ
Repairs
Is your work guaranteed?
Yes, all repairs are guaranteed for six months from the date of repair.
How long will it take?
On average, most repairs are completed once received within 3-5 working days.
Do you use original parts?
Sunglasses UK has access to most original parts. Some frame manufacturers do not offer spare parts; specific styles eventually get discontinued, leaving no replacement parts available.
However, we can fix almost any part, helping maintain the original aesthetics of your eyewear.
Do you repair all makes and types of eyewear?
Yes, we repair all types of eyewear, including high-end designer glasses frames, rimless, and prescription glasses.
Where are you based?
We are a UK-based company, and all of our work is done at our Southport lab.
What happens if my item goes missing/gets damaged in transit?
Until your order reaches you it is at our risk. If a parcel goes missing, or arrives
damaged, tell us and we will replace it or refund you — you do not need to claim from
Royal Mail yourself. The same applies to anything you send back to us on one of our
prepaid labels.
Do I need to sign for my returned parcel?
Yes. Both of our postage methods need a signature on delivery, so please make sure someone
can take the parcel at the address you give us.
Will the repair be noticeable when my glasses are fixed?
In most cases, the repaired area will not be noticeable. For some repairs, like a bridge break, the repaired area may have a ridge or a mark, but we do our best to match the area to look like the original finish without it being too noticeable.
Can't my local optical store repair my glasses for me?
Most optical stores do standard repairs and fittings, but they do not have welding machines to do tougher repairs like broken hinges or broken nose pad arms and bridges. Some optical stores are more concerned about profits and selling you a new pair of glasses instead of repairing them.
Will my frame be weaker in the area it was repaired?
In most cases, it will actually be stronger, as in a weld for a metal frame.
What happens after I place an order?
We will email you with the next steps in the repair process. It will depend on whether we are repairing or replacing the lenses. Please await our email on how to proceed.
How do I post my sunglasses?
We will follow up on your order once it has been processed with a Royal Mail Label, which you can Freepost to our lab. Please make sure you include your contact details in the box with your sunglasses.
Shipping
How long will it take for you to deliver my Package?
Royal Mail recorded delivery usually takes 2-3 days.
Will I be charged for delivery?
No, all orders will be delivered free of charge by the Royal Mail’s recorded delivery service to addresses within the UK.
Returns
How do you create a return?
Email ben@sunglassesuk.com with your order number and whether you would like a refund or an
exchange. We reply with a prepaid Royal Mail label. Send the item back with its case, cloth
and any paperwork that came with it, in the condition it reached you.
Will I need to pay for my return?
No. Returns are free, whatever the reason. We email you a prepaid Royal Mail label — print
it, attach it to the parcel, and hand it in at any Post Office or Royal Mail delivery office.
When will I receive my refund?
We check your return the day it reaches us and email you the outcome. Refunds go back to your
original payment method within 10 working days, and usually within five.
See task progress for longer tasks.
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Prescription lenses
Can you put my prescription in my own Ray-Bans?
Yes. Tell us the model number and size printed on the arms, choose your lens, and we glaze genuine Ray-Ban lenses to the frame you already own. You do not need to have bought the frame from us, and it does not matter how old it is — if the frame is sound, it can be glazed. Start on our Ray-Ban replacement prescription lenses page.
How much does it cost to put prescription lenses in Ray-Bans?
From £119, up to £349 depending on which lens you choose. That covers the lenses, the glazing and the coatings — UV protection, a scratch-resistant hard coat and anti-reflective are included as standard, not sold on top.
Fitting is the only extra. Fit the lenses yourself and there is nothing more to pay. Prefer us to do it and it is £10, which includes a Royal Mail label to send your frame in on.
What prescriptions can you make?
Single vision, with spheres from −6.00 to +6.00 and cylinders to 4.00. Varifocals and bifocals are not made for Ray-Ban sun frames.
A strong prescription narrows which lens colours will work on some frames. You are never shown a lens that cannot be made for your prescription and your frame, so anything you can select, we can make.
How long do prescription lenses take?
Seven to ten days from the day the job is placed. If you are sending the frame in for fitting, that clock starts when it reaches us.
What if I do not have my prescription to hand?
Order anyway and choose Send it later at the prescription step. We will email you to ask for it, and the job starts once we have it. Your optician is obliged to give you a copy of your prescription.
Are they genuine Ray-Ban lenses?
Yes. They are made by Ray-Ban and etched with the Ray-Ban logo, cut and glazed to your frame. Everything is dispensed by a GOC-registered dispensing optician.
Still have a question?
Please contact us for more information.