Yes, all repairs are guaranteed for six months from the date of repair.

On average, most repairs are completed once received within 3-5 working days.

Sunglasses UK has access to most original parts. Some frame manufacturers do not offer spare parts; specific styles eventually get discontinued, leaving no replacement parts available.

However, we can fix almost any part, helping maintain the original aesthetics of your eyewear.

Yes, we repair all types of eyewear, including high-end designer glasses frames, rimless, and prescription glasses.

We are a UK-based company, and all of our work is done at our Southport lab.

When returning items to our customers, we always recommend the Royal Mail Special Delivery option as this provides tracking information and insurance up to £500 (original proof of purchase may be required by Royal Mail in the event of a claim for loss/damage).

Our free post option (Royal Mail Recorded Delivery) carries no insurance or tracking information, and we cannot be held liable for any loss or damage while in transit.

Both methods of postage will require a signature from the receiver.

In most cases, the repaired area will not be noticeable. For some repairs, like a bridge break, the repaired area may have a ridge or a mark, but we do our best to match the area to look like the original finish without it being too noticeable.

Most optical stores do standard repairs and fittings, but they do not have welding machines to do tougher repairs like broken hinges or broken nose pad arms and bridges. Some optical stores are more concerned about profits and selling you a new pair of glasses instead of repairing them.

In most cases, it will actually be stronger, as in a weld for a metal frame.

We will email you with the next steps in the repair process. It will depend on whether we are repairing or replacing the lenses. Please await our email on how to proceed.

We will follow up on your order once it has been processed with a Royal Mail Label, which you can Freepost to our lab. Please make sure you include your contact details in the box with your sunglasses.

Royal Mail recorded delivery usually takes 2-3 days.

No, all orders will be delivered free of charge by the Royal Mail’s recorded delivery service to addresses within the UK.

If you need to return an item, don't hesitate to contact us to request a return authorisation. Please return the item in its original packaging (including the box or case, cloth bag, warranty card, etc.) and in a resaleable condition. Also, include:

• The original invoice or delivery note.
• Your order/invoice number.
• Your exchange or refund requirements.

You don't need to pay for postage, as SunglassesUK will provide a pre-paid label. Drop the Package at your local post office and label it with the SUK sticker.

Once we receive the returned item, we will process your refund within five days.